Customer Service Manager

Customer Service Manager – UKPackaging.com

The Print & Packaging People (3P Direct Ltd) are looking for a full time permanent Customer Service Manager to join our UKPackaging.com team. Leading the Customer Service team and helping implement efficiency improviement, so experience in the role is essential.

UKPackaging.com is one of the largest packaging ecommerce websites in the UK, offering over 2000 packaging products from stock, with next day delivery available on orders placed before 5pm.

Key Responsibilities

*Leading the Customer Service team and being the senior point of contact for the Directors and other key business stakeholders.

*Dealing with incoming telephone and emailed customer service enquiries and responding in a timely manner.

*Processing incoming ecommerce orders, liaising with our warehouse, courier and suppliers, you will be required to keep customers informed any stock or delivery issues.

*Raising purchase orders to suppliers for any non-stock items or direct deliveries.

*A good telephone manner, organised nature and ability to develop relationships with suppliers and customers is very important.

*Competent IT skills are essential, including Microsoft Outlook and Excel. Experience using Sage 200 Accounts is preferred but not essential. Training will be provided in all aspects of the role, including products, systems and software.

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Company pension
• On-site parking

Experience:

• Team Management: 2 years (preferred)
• Customer Service: 2 years (preferred)

Work Location: In person

 

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