We are seeking a proactive and reliable individual, with proven customer service and administration experience to join this small, busy office on a maternity cover basis.
Key Responsibilities:
- Answer inbound customer calls and emails, assisting with queries in a timely manner
- Make outbound calls to new customers
- Liaise with other departments to arrange collections and deliveries
- Enter and amend customer orders and contracts using the internal CRM
- Occasional filing and general administrative support
What We’re Looking For:
- Excellent problem-solving skills
- Confident handling of complaints, with the ability to find suitable solutions
- Strong phone manner and interpersonal skills
- Ability to work under pressure in a busy environment
- Excellent attention to detail
- Quick learner and adaptable
Additional Information:
- This role requires working on Bank Holidays (except Christmas Day, Boxing Day, and New Year’s Day, which are included in your 29-day holiday entitlement)
- Free on-site parking provided
- Interviews scheduled next week: Friday, Monday 16th, and Thursday 20th. Flexible for exceptional candidates if needed
If you are organised, proactive, and enjoy delivering excellent customer service, we’d love to hear from you!