Receptionist / Administrator – Garage Environment

Exciting Opportunity

An exciting opportunity has arisen for a Receptionist / Administrator to join a busy and well-established garage operation. This role is ideal for someone who enjoys being the first point of contact, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.

Role Overview

The Receptionist / Administrator will act as the primary point of contact for all customer and business enquiries. The role involves close liaison with fleet management teams, workshop staff, and external customers to ensure service level agreements are met and high standards are maintained at all times.

Key Responsibilities

Reception & Customer Service

Greet customers courteously and professionally in person, by telephone, and via email
Handle incoming enquiries efficiently
Maintain a clean, tidy, and welcoming reception area at all times

Administration & Coordination

Monitor vehicle progress within the workshop to ensure promised completion times are met
Communicate with management and mechanics regarding delays or changes and keep customers informed
Contact customers for authorisation of additional work where required
Produce invoices and take customer payments
Order parts in line with scheduled work and maintain stock levels
Ensure mandatory paperwork and records are accurate and up to date

Fleet & Scheduling

Schedule safety checks, MOTs, and servicing for fleet vehicles
Retrieve and analyse system data to meet service level agreement requirements
Liaise between customers, garage staff, and fleet management teams

General

Support the wider team as required
Carry out any other reasonable duties associated with the role

Person Specification

Essential

Minimum 2 years’ experience in a similar administrative or receptionist role
GCSE Grade C or above in Maths, English, and IT
Strong IT skills, including Microsoft Office
Essential experience using Microsoft Excel and Outlook
Numerate, literate, and highly organised
Excellent communication and customer service skills
Ability to work to deadlines and manage priorities
Confident working independently and using own initiative
Well presented and professional

Desirable

Supervisory, team leader, or management experience (minimum 1 year preferred)
Experience in scheduling and stock replenishment
Experience extracting and analysing data from systems
Previous experience in a garage or workshop environment

Personal Attributes

Highly customer-focused
Committed to delivering high-quality work
Strong organisational and problem-solving skills
Assertive, confident, and professional
Influential with good negotiation skills

If you are interested in this vacancy and can start on the 5th January, please send your CV to rebecca.haggar@ambitionspersonnel.com

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