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Domestic Technical Claims Handler - Buildings / Home Insurance Claims

omestic Technical Claims Handler – Buildings / Home Insurance Claims


Hours: Full-time, Permanent, 37.5 hours per week
Location: Office-based

The Role

We are looking for an experienced Domestic Technical Claims Handler to join our growing team. This is a varied and rewarding role where you’ll use your technical knowledge of buildings and construction alongside strong customer service skills to deliver outstanding claims handling.

You’ll manage property insurance claims from start to finish – scoping repairs, validating claims, and guiding customers through the process with professionalism and empathy. No two days are the same, and you’ll be part of a supportive team that values collaboration, problem-solving, and doing the right thing for customers.

Skills & Experience That Will Help You Succeed

  • Technical claims handling experience (2+ years essential)

  • Strong buildings & construction knowledge (2+ years essential)

  • Chartered Insurance qualifications (Cert CII or Cert CILA) – desirable

  • Knowledge of H&S and CDM regulations

  • Excellent written and verbal communication skills

  • Strong attention to detail, data accuracy, and organisational skills

  • Proficiency in Microsoft Office

  • Experience with CAD or insurance scoping systems such as Verisk (Xactware) or CoreLogic (Symbility) – desirable

  • Resourceful, empathetic, and willing to help customers find the best outcome

Rewards & Benefits

  • £25,000 – £30,000 per year (DOE)

  • 22 days’ holiday plus bank holidays

  • Additional birthday holiday

  • Performance-related bonus scheme

  • Flexible working hours

  • Subsidised professional qualifications

  • Company pension

  • Casual dress code

  • Employee discounts

  • Regular company events & socials

  • On-site parking

Working Hours

  • Monday to Friday, 8am – 6pm (shift pattern)

  • Saturday mornings on a rota, 9am – 1pm

  • 37.5 hours per week + overtime opportunities

If you have proven technical claims handling experience, a background in construction, and the drive to deliver an exceptional customer journey, we’d love to hear from you. Apply today to take the next step in your claims career.

 

MAN1