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Customer Service Claims Handler - Property Claims

Customer Service Claims Handler – Property Claims

Hours: Full-time, Permanent, 37.5 hours per week
Location: Office-based

Why Join Us?

Looking for more than just a 9–5? We offer a workplace where every day feels rewarding, supportive, and full of variety. You’ll be part of a team that works hard, celebrates success, and delivers a customer experience that stands out.

As a Customer Service Claims Handler, you’ll be the voice of reassurance for customers making property insurance claims. With empathy, professionalism, and a positive attitude, you’ll guide them through the claims process, helping turn their house back into a home.

What You’ll Do

  • Take ownership of customer claims, providing support from start to finish

  • Manage telephone queries and administration tasks in a busy contact centre

  • Problem-solve and deliver solutions tailored to each customer’s situation

  • Keep accurate records and handle data with precision

  • Work collaboratively with clients, trades, and colleagues to achieve the best outcomes

About You

  • A strong communicator – both verbal and written

  • Calm under pressure and empathetic in difficult situations

  • Detail-oriented with excellent time management skills

  • Confident with Microsoft Office and accurate data entry

  • Experience in claims handling is advantageous, but strong customer service experience in fast-paced environments is equally valued

  • Maths and English GCSE (A–C or equivalent) required

Benefits & Rewards

  • 22 days’ holiday plus bank holidays

  • Extra day off for your birthday

  • Flexible working hours

  • Performance-related bonus scheme

  • Subsidised professional qualifications

  • Pension scheme

  • Casual dress code

  • Employee discounts

  • On-site parking

  • Regular company events & socials

Working Hours

  • Monday to Friday, 8am – 6pm (shift pattern)

  • Saturday morning rota, 9am – 1pm

  • 37.5 hours per week

If you’re passionate about helping people, thrive on problem-solving, and enjoy working in a supportive team environment, this could be the perfect opportunity for you. Apply today!

 

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