Are you looking for a role where you can develop your career, work with international clients, and enjoy fantastic staff benefits?

We’re seeking an Operations Executive to join a fast-growing global business based in Newark. This role combines customer support, data management, and operational decision-making, offering you the chance to make a real impact while enjoying a supportive and rewarding work environment.

Why You’ll Love Working Here:

Pension Scheme – contributory pension with Royal London, with a Salary Sacrifice option coming soon
Personal Health Insurance – offered after 2 years’ service (UK staff)
Life Assurance – Death in Service benefit of 4x your annual salary from day 1
Critical Illness Cover – includes coverage for children, from day 1
Training & Development – personal and professional growth supported across all departments
Performance Reviews – KPI objectives and individual goals reviewed regularly
Discretionary Annual Bonus – paid in November after 6 months’ service and good standing
Service-Based Holiday – extra day per year of service, up to 5 additional days
Birthday Holiday Bonus – an extra day off for your birthday
Christmas Shopping Bonus – additional day off in December
Staff Rates at Hotels – enjoy discounted stays at member hotels (subject to availability)

Your Role:

Handle client queries via email, phone, and chat with clear, professional solutions
Load and maintain rates and agreements accurately using Excel and other data systems
Collaborate with internal teams including Product, Finance, and Marketing to improve processes
Analyse data to highlight trends and support decision-making that drives revenue
Build strong client relationships and ensure an exceptional experience

Who We’re Looking For:

Detail-oriented and confident in Excel (pivot tables, VLOOKUP, data manipulation)
Tech-savvy, adaptable, and willing to learn new systems
Excellent communicator with a proactive, “can-do” attitude
Customer service experience is a plus, but enthusiasm and willingness to grow are key

Location & Hours:

Based in Newark (office-based)
Standard hours: 9:00 AM – 5:00 PM, occasional weekend/bank holiday cover

Next Steps:
If this sounds like the role for you, please reply as soon as possible and we can schedule a call at your convenience to discuss the opportunity further.

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