We are currently recruiting for a Customer Account Specialist based in Worksop. This is a great opportunity to join a busy and supportive team where you will play a key role in delivering excellent customer service and managing client relationships.

This role operates on a 3-shift rotation between 6am–8pm, so candidates must be flexible with working hours.

Key Responsibilities:

Act as the primary point of contact for customer accounts, managing queries and providing effective solutions
Provide support to customers and deliver a high level of service, including assisting with complex or escalated queries
Work closely with operational teams to ensure customs documentation and processes are handled accurately and on time
Monitor service level agreements in real time to ensure targets are met
Build and maintain strong relationships with customers and internal stakeholders
Track customer activity, highlight unusual trends, and proactively address recurring issues
Maintain accurate customer records and update CRM systems (including HubSpot) with all communications
Support new colleagues and promote excellent customer service practices across the team

Requirements:

Previous experience in customer service, account management, or client support
A good understanding of customs processes (preferred)
Strong communication, organisational, and problem-solving skills
Experience using CRM systems and Microsoft Office
Ability to manage multiple tasks and work well under pressure
A positive, proactive “can-do” attitude and strong team player

If you are organised, customer-focused, and looking to develop your career in a fast-paced environment, we would love to hear from you.

This role would suit someone who has worked in Customer Service, Customer Accounts, CLient Support, Account manager, Account management, Customer Account Specialist

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