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Services Coordinator

Services Coordinator


Hours: 37.5 hours per week (shift pattern)
Hourly Rate: £13.00

Working Pattern

  • Core hours between 7:00am – 6:00pm, Monday to Friday

  • Saturday morning on-call (rota shared with two other team members)

  • Initially 5 days per week in the office

  • Once fully competent, potential to work from home, with a maximum of 2 office days per week

  • Occasional site visits (approximately once per quarter)

About the Role

We are looking for a Services Coordinator to support the Water Delivery Lead and wider Water Delivery Team in delivering high-quality customer service and efficient business operations.

This is a fast-paced, reactive role acting as the first point of contact for key stakeholders on the Sizewell C (SZC) project, supporting clear communication, effective coordination, and a seamless customer experience.

The role plays a key part in maintaining strong communication between clients, site-based teams, and contractors, ensuring operational requirements are met, processes are followed, records are auditable, and service delivery is maintained across all operational hours.

Key Responsibilities

1. Stakeholder Management & Communication

  • Act as the primary day-to-day contact for SZC project stakeholders, including clients, site operations, and contractors

  • Respond to emails, phone calls, and Teams messages within agreed service levels

  • Support regular virtual and face-to-face meetings and attend site visits when required

  • Identify, troubleshoot, and escalate operational issues to support timely resolution

  • Maintain clear, professional communication to support client satisfaction

  • Contribute to continuous improvement initiatives and develop within the role as project complexity increases

2. Scheduling & Operational Coordination

  • Coordinate resources and schedules during operational hours to meet client requirements

  • Accurately capture and process delivery requests within relevant systems

  • Maintain scheduling systems and assign work to contractors

  • Monitor progress and maintain regular communication with stakeholders

  • Resolve site access and delivery issues in a timely manner

  • Prepare and maintain spreadsheets and documentation to plan, track, and record delivery information

3. Data Management & Financial Processes

  • Maintain accurate records of completed work for operational tracking and reporting

  • Ensure client, legal, health & safety documentation is accurate and auditable

  • Support financial monitoring and control, including month-end processes

4. Contractor & HSEQ Support

  • Support the Water Delivery Lead and HSEQ team to ensure safe, compliant operations

  • Ensure work requests are clearly understood for safe and efficient delivery

  • Assist with reporting and escalation of incidents, near misses, and HSEQ observations

  • Support site-based activities, including inspections and documentation audits

5. Team Support & Cross-Cover

  • Work collaboratively to support effective team operations

  • Provide cross-cover for the Water Delivery Lead and Administrator, including administrative and financial tasks, as required

  • Support continuity of service across the Water Delivery Team

About You

  • Strong communication and coordination skills

  • Comfortable working in a fast-paced, reactive environment

  • Organised with good attention to detail

  • Confident using systems, spreadsheets, and operational data

  • Able to work flexibly as part of a shift-based team

  • Willing to attend occasional site visits

PLEASE APPLY NOW FOR IMMEDIATE CONSIDERATION

 

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