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Customer Support & Portal Assistant

  • Location

    Nottinghamshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £24,199 per year

  • Contact:

    Rebecca Haggar

  • Contact email:

    rebecca.haggar@ambitionspersonnel.com

  • Contact phone:

    01636 611320

  • Job ref:

    RB/BM2306

  • Published:

    about 16 hours ago

  • Expiry date:

    2025-06-30

Customer Support & Portal Assistant

Location:Newstead
Job Type: Full-Time
Salary: £24,199

Are you passionate about delivering outstanding customer experiences and getting things done with precision? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be your perfect next role.

We’re on the lookout for a confident and highly organised Customer Support & Portal Assistant to join a small, collaborative team. This role is key to supporting customers through a digital portal and ensuring a seamless order process from start to finish.

You’ll be the first point of contact for customers—handling queries, processing orders, managing client data, and making sure every touchpoint is smooth and professional. If you enjoy helping people, solving problems, and staying on top of admin tasks with laser-sharp attention to detail, we want to hear from you.

What You’ll Be Doing:

  • Providing friendly, expert support via phone and email

  • Managing and processing customer sales orders from receipt through to invoicing

  • Handling order queries and proactively resolving issues

  • Updating and maintaining customer information in internal systems (CRM/portals)

  • Creating and managing pro-forma invoices with accuracy

  • Investigating and following up on customer complaints or rejects

  • Collaborating with internal teams (sales, design, and operations) to deliver a seamless experience

  • Monitoring the customer portal and recommending improvements to enhance user experience

✅ What We’re Looking For:

  • Strong background in customer service and/or order administration

  • Excellent attention to detail and a passion for getting things right

  • Highly organised and able to prioritise effectively in a busy environment

  • Clear and confident communicator—both written and verbal

  • Comfortable working with CRMs, databases, and other digital tools

  • A proactive team player who’s always ready to go the extra mile

Bonus Points If You Have:

  • Experience in e-commerce or working with digital portals

  • Familiarity with order processing and invoicing systems

  • A natural interest in improving systems and customer experience

This is an exciting opportunity to grow in a people-focused role where your efforts truly make a difference. If you're someone who takes pride in top-tier support and smooth operations—we’d love to hear from you!

Apply now and help us deliver service that exceeds expectations - send your cv to rebecca.haggar@ambitionspersonnel.com or call 01623 600835

 

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