Hours: Monday – Friday, 8:00am – 5:00pm
Start Date: End of March / Early April

We are seeking a proactive and reliable individual, with proven customer service and administration experience to join this small, busy office on a maternity cover basis.

Key Responsibilities:

Answer inbound customer calls and emails, assisting with queries in a timely manner
Make outbound calls to new customers
Liaise with other departments to arrange collections and deliveries
Enter and amend customer orders and contracts using the internal CRM
Occasional filing and general administrative support

What We’re Looking For:

Excellent problem-solving skills
Confident handling of complaints, with the ability to find suitable solutions
Strong phone manner and interpersonal skills
Ability to work under pressure in a busy environment
Excellent attention to detail
Quick learner and adaptable

Additional Information:

This role requires working on Bank Holidays (except Christmas Day, Boxing Day, and New Year’s Day, which are included in your 29-day holiday entitlement)
Free on-site parking provided
Interviews scheduled next week: Friday, Monday 16th, and Thursday 20th. Flexible for exceptional candidates if needed

If you are organised, proactive, and enjoy delivering excellent customer service, we’d love to hear from you!

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