We’re recruiting a Customer Contact Officer to join a busy Technical Services team on a temporary ongoing basis. If you’re confident on the phone, great with customers, and enjoy problem-solving, this is a brilliant opportunity to step into a fast-paced, rewarding role.
As a Customer Contact Officer, you’ll be the first point of contact for a wide range of customer enquiries. Every day will be different — you’ll help customers resolve issues, book repairs, and support them in finding their own solutions wherever possible.
Your responsibilities will include:
- Handling incoming calls, emails and general enquiries from tenants and external/internal teams
- Diagnosing and identifying repairs needed, using the Schedule of Rates
- Raising, scheduling and rescheduling repair works
- Managing operatives’ diaries to ensure efficiency
- Recording out-of-hours emergency callouts
- Ordering materials and liaising with external contractors
- Updating housing systems and identifying rechargeable works
- Supporting wider repairs admin including reports, emails, and general tasks
- Working towards performance targets
- Ensuring vulnerable customers are supported appropriately and safely
What we’re looking for
- Experience in a customer service environment
- Strong communication skills and ability to use clear, straightforward language
- Good IT skills (Microsoft Office)
- Ability to manage time effectively and keep accurate records
- Confident using large computer-based systems
- Ability to use initiative and problem-solve
- Flexible and able to work as part of a team
Working hours:
Mon-Thurs 8.45-5.15 / 8.45 – 4.45 Fridays
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