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Telephonist

  • Location

    Mansfield Woodhouse

  • Sector:

    Commercial

  • Job type:

    Permanent

  • Salary:

    £17.5k - 18k per year + Progression, Full Training

  • Contact:

    Kelly Grey

  • Contact email:

    kelly.grey@ambitionspersonnel.com

  • Contact phone:

    01623 629966

  • Job ref:

    KH8212

  • Published:

    4 months ago

  • Expiry date:

    2019-05-30

  • Startdate:

    asap

Our clients business is family run which was first established in 1979. The business has grown significantly in recent years and has become Mansfield’s leading transport provider.

You will be working within a 24-hour call centre operation which has adopted all the latest technology to be able to meet customer needs in the most efficient and cost-effective way.

Our client currently has positions vacant in their call centre for telephonists:

Role Overview

You will be responsible for the handling of customer bookings using various different mediums such as Telephone Enquiries, Email Bookings and The App. In addition, you will be required to liaise with contractors as and when necessary to provide support.

The Ideal Candidate

  • Clear and concise telephone manner.
  • Numerate and literate.
  • Basic IT Literacy, ideally with experience of data based systems, and all Microsoft office packages.
  • Able to work as part of a team as well as on own initiative.
  • Be able to prioritise workload and deal with several matters alongside each other with the ability to stay calm and focused at all times.
  • Communication skills.

You will be required to work an average of 37.5 hours per week on a five-week shift rota, which is a combination of three shifts of mornings, afternoons and nights. Shift patterns do also cover weekdays as well as weekends and bank holidays. 

If you feel that you have the skills to meet this position please forward your CV and covering letter outlining exactly what you are looking for and what you can bring to the role to Kelly Grey or call 01623 629966.

This vacancy is being advertised on behalf of Ambitions Personnel who are operating as an employment agency.

Due to the volume of applications we receive, unfortunately, we are unable to provide individual feedback. If you have not heard from us within 7 days, please assume that your application has not been successful.