Bonjour... Vous cherchez un nouveau rôle?
Are you looking for a new role? Do you want to work for a fantastic company with great benefits, then look no further this is the role for you!
- Providing 1st line technical support for a range of key clients in English and French
- Logging all incidents on relevant software systems
- Diagnosing technical faults and providing over the phone solutions
- Escalating technical queries to 2nd line support
- Providing excellent levels of customer service and support
- Working to Service Level Agreements (SLA) against call handling time, resolution etc
- Monitor group mailboxes, ensuring all inbound queries received a response within SLA
- Collection of feedback from end users via outbound calls, when required
Call now on 01636 611320 or send your CV to Bethany.Harrison@ambitionspersonnel.com