French Speaking Technical Support

  • Location


  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £18k - 18.1k per year

  • Contact:

    Bethany Harrison

  • Contact email:


  • Contact phone:

    01636 611320

  • Job ref:


  • Published:

    over 2 years ago

  • Expiry date:


  • Startdate:


Bonjour...  Vous cherchez un nouveau rôle?

Are you looking for a new role? Do you want to work for a fantastic company with great benefits, then look no further this is the role for you! 
  • Providing 1st line technical support for a range of key clients in English and French
  • Logging all incidents on relevant software systems
  • Diagnosing technical faults and providing over the phone solutions
  • Escalating technical queries to 2nd line support
  • Providing excellent levels of customer service and support
  • Working to Service Level Agreements (SLA) against call handling time, resolution etc
  • Monitor group mailboxes, ensuring all inbound queries received a response within SLA
  • Collection of feedback from end users via outbound calls, when required
Call now on 01636 611320 or send your CV to Bethany.Harrison@ambitionspersonnel.com