We are seeking an experienced and proactive Office Manager to ensure the smooth, efficient, and compliant operation of our Charity head office. This is a key role within the Senior Leadership Team (SLT), providing administrative support to the team and HR while contributing to organisational systems, projects, and day-to-day operations. You will lead and develop a small team, maintaining a professional and welcoming environment at all times.

Key Responsibilities

Attend, service, and minute board and committee meetings, ensuring all documentation is prepared and distributed on time and in accordance with governance requirements.
Prepare reports for meetings and proactively support the Chief Executive and Executive Committee with key information and updates.
Manage and supervise administrative and helpline staff, senior accounts administrator, and volunteers, providing leadership, support, supervisions, and annual appraisals.
Maintain charity compliance by ensuring all returns and filings to relevant governing bodies (e.g., Companies House, Gambling Commission) are completed on time.
Fully manage, arrange and plan key events, including the annual conference and KPA Day, working with relevant committees and colleagues.
Provide administrative support for organisational projects and campaigns.
Oversee the production and distribution of the quarterly magazine.
Manage departmental budgets and ensure efficient use of resources.
Maintain and update the Employee Handbook and manage Health & Safety compliance in partnership with external consultants.
Arrange mandatory training such as first aid and fire safety.
Support the fundraising and marketing functions as and when required
Oversee facilities management, supplier contracts, and day-to-day office operations to ensure safety, efficiency, and smooth running.
Manage HR administration including recruitment, onboarding, induction, and personnel records.

About You

You’ll bring 3–5 years’ experience in office management or a senior administrative role, ideally within a charity, not-for-profit, or similarly complex environment. You’ll demonstrate:

Strong leadership, people management, and team development skills.
Excellent organisational and financial management abilities.
Experience in events coordination and project support.
Confidence working with senior leaders, partners, and external stakeholders.
Advanced IT skills, particularly in Microsoft Office and CRM/databases.
Exceptional attention to detail, communication, and interpersonal skills.
A proactive, solutions-focused approach with the ability to manage multiple priorities.
A sound understanding of HR processes, GDPR, confidentiality, and data protection.

This role offers the opportunity to make a real impact by supporting the effective operation of a national charity, contributing to its mission and long-term success.