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IT Support Technician

How does working for an industry leading provider of security, life safety, conflict management systems and services in the UK sound to you?

Their mission is to provide a consistently high level of advice and expertise to their client base and to ensure that their clients are at the forefront of security, safety, and conflict management.

A position has opened up for an IT Support Technician, supporting the Senior IT Support technician, this role will include:

Key Responsibilities/Duties

  • Provide office/remote-based 1st Line technical support for engineers and customers, remotely or by telephone support in security/IT (including hardware and software)
  • Application support
  • Remote user maintenance and application support
  • Maintain, remotely, customer/supplier video management systems of CCTV
  • Repair and recondition CCTV recorders/cameras
  • Maintain 4000 CCTVs, remotely, and report any defects to the Service Department for engineer’s attendance
  • User management of key systems
  • General administrative duties

The successful candidate must be able to:

  • Prioritise workloads effectively based on impact to the business
  • Basic understanding of networking along with DNS, DHCP and Port Forwarding
  • Operate in a team environment but also able to work on own initiative in a professional manner
  • Reliable and resilient under pressure, accepting responsibility and ownership
  • Excellent communication skills with staff and customers
  • A team player willing to work above and beyond, going that extra mile
  • Troubleshoot and problem-solve issues
  • Experience with Microsoft based products, including Windows and Office.
  • Experience with iPhone and Android operating systems
  • Keen to learn different technologies within our industry

 

Training will be provided on the security element of the business.

A Full driving licence is essential.

Please also note that this is an office-based (no Hybrid or remote working)

If this role sounds of interest to you, please hit apply today.

 

 

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