Banner Default Image

IT Support Technician

How does working for an industry leading provider of security, life safety, conflict management systems and services in the UK sound to you?

Their mission is to provide a consistently high level of advice and expertise to their client base and to ensure that their clients are at the forefront of security, safety, and conflict management.

A position has opened up for an IT Support Technician, supporting the Senior IT Support technician, this role will include:

Key Responsibilities/Duties

  • Provide office/remote-based 1st Line technical support for engineers and customers, remotely or by telephone support in security/IT (including hardware and software)
  • Application support
  • Remote user maintenance and application support
  • Maintain, remotely, customer/supplier video management systems of CCTV
  • Repair and recondition CCTV recorders/cameras
  • Maintain 4000 CCTVs, remotely, and report any defects to the Service Department for engineer’s attendance
  • User management of key systems
  • General administrative duties

The successful candidate must be able to:

  • Prioritise workloads effectively based on impact to the business
  • Basic understanding of networking along with DNS, DHCP and Port Forwarding
  • Operate in a team environment but also able to work on own initiative in a professional manner
  • Reliable and resilient under pressure, accepting responsibility and ownership
  • Excellent communication skills with staff and customers
  • A team player willing to work above and beyond, going that extra mile
  • Troubleshoot and problem-solve issues
  • Experience with Microsoft based products, including Windows and Office.
  • Experience with iPhone and Android operating systems
  • Keen to learn different technologies within our industry


Training will be provided on the security element of the business.

A Full driving licence is essential.

Please also note that this is an office-based (no Hybrid or remote working)

If this role sounds of interest to you, please hit apply today.