Helpline Advisor

  • Location


  • Sector:

    Commercial, Secretarial and Administration

  • Job type:


  • Salary:

    £20k per year

  • Contact:

    Patryk Komraus

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Startdate:


Are you good at lending an empathetic ear? Are you patient and understanding? Are you passionate about helping people?

If you answered yes to any of those questions, then this is the job for you

Job role: Helpline Adviser, up to £20.000 per annum

This is a full time, 36 hour position, Monday to Friday, 9-5

You will be running, promoting and developing the helpline for the charity that I am representing, in line with the assessed needs of patients, their families, carers and friends.

You will deal with incoming enquiries and develop services in line with data collated. As a member of the Helpline team you may be requested to assist team members complete their duties when necessary.

You will assist the Office Manager in undertaking duties, to ensure efficient running of the office.

Responsibilities of the helpline adviser include, but are not limited to:

  • To promote and develop in line with the assessed needs of the patients, their families, carers and friends.
  • To deal with incoming enquiries, develop services in line with data collated and distribute supportive educational materials.
  • To develop the helpline statistics in conjunction with the Database Administrator
  • To maintain and ensure all types of calls are registered correctly in order that statistical information can be retrieved
  • To maintain a database of self-help groups and organisations that can provide further help and information to patients
  • To assist with document control and ensure it is operated in accordance with NHS guidelines.
  • To assist in the development and delivery of a strategy and yearly development plans aimed to promote and grow the Helpline
  • To assist in the production of regular reports and statistics etc as required and ensure timely manner.
  • To assist the Office Manager and other staff in undertaking duties for the efficient running of the office and attend occasional meetings

What we require from a successful helpline advisor:

  • Two years previous experience in a comparable role is desirable but not essential
  • Effective use of Microsoft products
  • Database knowledge is essential
  • Problem solving
  • Working independently and as a team member is essential. Excellent written and verbal communication skills are essential.


8% pension contribution paid after two years’ service.

Generous holiday entitlement increasing with length of service.

Free onsite parking

If you see yourself in this role, please click apply!