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Customer Service Executive

  • Location

    Grantham

  • Sector:

    Commercial, Customer Service, Sales, IT

  • Job type:

    Temporary

  • Salary:

    £9.50 - 9.50 per hour

  • Contact:

    Meda Marcinkute

  • Contact email:

    meda.marcinkute@ambitionspersonnel.com

  • Contact phone:

    .

  • Job ref:

    MM/CSA

  • Published:

    9 months ago

  • Expiry date:

    2021-01-28

  • Startdate:

    21/01/2021

We are currently recruiting on behalf of a successful online retailer, based in Bottesford. Transport is required due to the location. This is a Temporary to Permanent position for the right candidate.

Reporting to the Customer Service manager and working in a small team in an open plan office, you will be expected to thrive in a fast paced working environment whilst continually multitasking, taking calls and order processing. This role would suit someone who has proven experience in a clerical environment. This is a unique opportunity to work for a small family ran business who values each and every one of their employees as individuals.

The purpose of a Customer Service Administrator is to ensure that all customer enquiries are dealt with in an efficient and timely manner, giving the customer as positive experience as possible.

Duties:

  • Process overnight Ebay orders in a timely manner with great attention to detail. Any missing information must be chased immediately and followed up on regularly to completion.
  • Each morning, print and process supplier and factory orders in a timely and efficient manner. Each order must be looked at in detail, picking up on any actions you need to make and contacting the customer accordingly.
  • Focus on answering queries from the ebay channel, quickly and efficiently, with all efforts going towards fulfilling the customer’s needs.
  • Ensure telephone enquiries are answered within 3 rings during working hours, all calls are answered in the agreed Order Blinds manner and calls are dealt with a focus on satisfying the customer’s request.
  • Manage your own on hold pile of orders, chasing customers for information needed.
  • Manage returns and cases through to resolution.
  • Pro-actively manage the ebay order book, chasing any late orders through to resolution and keeping customers informed of any issues.
  • Respond to customer feedback and wherever possible find a resolution to have negative feedback revised.

BENEFITS

  • Free on site car parking
  • Ongoing learning and progression with the added value of a very experienced team
  • Hours of work: 9.00 - 5.30pm
  • Holidays 20 days plus Bank Holidays

If you are interested and have experience in a similar role apply now or call Meda on 01476574514.

 

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