Temporary Assignment
6 months +
Peterborough PE2 Location
Previous Administration & Customer Service experience ESSENTIAL.
To supply administrative support to the Customer Services Department and communicate effectively with internal customers. To ensure all documentation is updated.
Responsibilities Include -
- Answering and handling all internal customer calls appropriately.
- Handling all enquiries regarding pricing, missing products, damaged goods, delivery times, etc. These may be via telephone or email.
- Keeping the customer informed at all times regarding the status of their enquiry.
- Logging all enquiries onto the In House system. Data entry and processing of all orders onto the computer system. This includes, but is not restricted to:
- Call-off orders
- ‘Loose supply’ orders
- Returns orders
- Free of charge orders
- Liaise with other departments to ensure Customer Service objectives are met.
- Escalation of formal complaints.
- Departmental filing as required (POD’s)
- Ensure all administrative and reporting requirements are met according to Company policies and agreed timeframes.
- Ensure all Key Performance Indicator targets are reached across all areas of Customer Service.
- Any other administrative duties as requested by the Customer Services Manager.
- Comply with the Company’s health and safety policy and do your best to ensure the compliance of other parties.
- Follow and adhere to Company procedures and standards of performance.
You MUST BE ----CUSTOMER FOCUSSED, COMPUTER LITERATE, A STRONG COMMUNICATOR & A TEAM PLAYER
PET1