We are recruiting on behalf of a respected organisation in the financial services sector who are seeking a Credit Liaison Administrator to join their team on a 6-month fixed-term contract. This is an exciting opportunity for someone with excellent communication skills and an eye for detail, ideally with experience in a regulated environment. You must be available to start on Monday, 23rd June 2025
Role Overview:
As a Credit Liaison Administrator, you will act as a key point of contact between clients, creditors, and internal teams. Your primary responsibility will be ensuring accurate and timely communication to support customers in managing their financial arrangements. This is a pivotal role requiring a high level of empathy, accuracy, and professionalism.
Key Responsibilities:
- Liaise with creditors regarding client accounts and payment arrangements
- Maintain up-to-date and accurate records of all correspondence and actions taken
- Respond to creditor and client queries by phone, email, and letter
- Work closely with internal departments to ensure information is aligned and up-to-date.
- Comply with all regulatory guidelines, policies, and data protection standards
The ideal candidate will have:
- Previous administrative or customer service experience, ideally in a financial or regulated environment
- Excellent written and verbal communication skills
- Strong organisational and multitasking abilities
- Attention to detail and a proactive approach to problem-solving
- Confidence in using Microsoft Office and in-house CRM systems
- Ability to handle sensitive information with confidentiality and professionalism
What’s on Offer:
Full training will be provided to make sure you have all the skills you need to contribute towards excellent customer service. Our client offers a vibrant working environment and a competitive salary with numerous staff benefits, including the following:
- Generous leave, casual dress, and regular company events.
- Access to a 24/7 Employee Assistance Programme, wellbeing rooms, and dedicated Wellbeing Champions.
- Cycle-to-work scheme, free on-site parking, company pension, and more!
- Join company-wide clubs, including a running club, football team, and even a menopause support group.
For more information, please call 01476 574514
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