Do you have the ability to work in a fast paced environment whilst working to a high level of accuracy?
As a client support administrator your main responsibility will be to:
Coordinate and deliver effective organisation, booking and transfers of vehicles via phone, e-mail and as a face-to-face point of contact for customers and visitors.
Alongside:
- Pro-active planning of vehicle collection
- Liaising with other areas of the business to coordinate vehicle availability
- Accurate maintenance of electronic proof of delivery system
- Coordinate offsite vehicle transfers with customers and transport companies
- Administration support for operations department
- Maintenance of daily reports
- Supporting reception and customer arrivals
- Assisting with monthly stock taking
- Resolving vehicle handover issues and unexpected arrivals on-site
- Repatriation of vehicle items
- Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO
The requirements for this position are as follows:
- Proven experience of customer service - minimum 2 years
- Strong planning and organisational skills
- Outstanding levels of accuracy with a keen eye for detail
- Ability to communicate with customers in a professional and proficient manner both over the phone and face-to-face
- Resourceful and good decision-making skills
- A team player with the ability to use initiative as well as work alone
- Strong IT skills including MS Excel and Outlook
- It is a requirement for all staff in a customer-facing role to be able to communicate fluently, in English (both written and verbal)
You will be working on a shift pattern of 5-5-4, over a 7 day week. Your hours of work will be from 6:30am - 6:30pm. Annual salary, £23,270.
IMMEDIATE START
Hit apply today if you meet the requirements.
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