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Client Services Support Administrator

Do you have the ability to work in a fast paced environment whilst working to a high level of accuracy? 

As a client support administrator your main responsibility will be to:

Coordinate and deliver effective organisation, booking and transfers of vehicles via phone, e-mail and as a face-to-face point of contact for customers and visitors. 

Alongside: 

  • Pro-active planning of vehicle collection 
  • Liaising with other areas of the business to coordinate vehicle availability 
  • Accurate maintenance of electronic proof of delivery system 
  • Coordinate offsite vehicle transfers with customers and transport companies 
  • Administration support for operations department
  • Maintenance of daily reports
  • Supporting reception and customer arrivals
  • Assisting with monthly stock taking
  • Resolving vehicle handover issues and unexpected arrivals on-site
  • Repatriation of vehicle items
  • Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO

The requirements for this position are as follows: 

  • Proven experience of customer service - minimum 2 years 
  • Strong planning and organisational skills 
  • Outstanding levels of accuracy with a keen eye for detail 
  • Ability to communicate with customers in a professional and proficient manner both over the phone and face-to-face
  • Resourceful and good decision-making skills 
  • A team player with the ability to use initiative as well as work alone 
  • Strong IT skills including MS Excel and Outlook 
  • It is a requirement for all staff in a customer-facing role to be able to communicate fluently, in English (both written and verbal) 

You will be working on a shift pattern of 5-5-4, over a 7 day week. Your hours of work will be from 6:30am - 6:30pm. Annual salary, £23,270. 

IMMEDIATE START

Hit apply today if you meet the requirements. 

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