Our client is looking for an experienced B2B Account Manager to join their team, working as part of the Client Services Department. The responsibilities include assessing financial and operational data relating to the performance of the client's heat networks. You will utilise this data and present monthly/quarterly updates to your portfolio of clients highlighting risks, presenting solutions, and collaborating with internal departments to deliver improvements that mitigate those risks.
To succeed in this role, you should be adept in providing professional written and verbal business updates, be passionate about delivering the highest service standards to their clients and have the gravitas to challenge the status quo by recommending business process changes to help enhance the overall services they provide.
Ultimately, you will ensure the company retains and expands our client base.
KEY DUTIES AND RESPONSIBILITIES
- Reporting to the Head of Client Services, you will own a portfolio of client accounts, acting as their primary contact for all enquiries.
- Prepare regular business updates covering the technical health of the client's estate, financial performance, risks and opportunities.
- Present business updates in a variety of formats, including written reports, presentations, financial Excel reports and verbal.
- Ensure detailed minutes and actions are recorded and circulated following reviews, tracking owners and progress.
- Work with internal departments and 3rd party providers to resolve any issues promptly and professionally.
- Challenge the status quo and recommend process changes to the senior leadership team via your line manager to drive continuous improvement.
- Oversee relevant projects aimed at improving Client Services.
- Promote the range of services that the company provide, working with the new business team to cross-sell a range of products and propositions.
- Perform any other duties that may reasonably be required or assigned by your manager.
QUALIFICATIONS, KEY COMPETENCIES, SKILLS & EXPERIENCE
- Proven work experience as a B2B account manager, preferably within the energy sector or evidence of success in a similar role.
- Solid understanding of financial reporting.
- Excellent written and verbal communication skills.
- Excellent planning and time management skills, able to deliver against committed deadlines.
- Intermediate to advanced Microsoft Excel, PowerPoint and word skills.
- Ability to write and deliver creative, imaginative presentations and communications.
- An engaging, influential & professional communicator who is confident in representing the company in public forums.
- Self-motivated, enthusiastic, with a "no job too big or too small" attitude.
- A hunger for self-development.
WORK LOCATION, HOURS & TRAVEL
- Working at either the Peterborough (PE1 5DD) or London (EC2M 4YP) office with remote working available and national wide travel to client meetings.
- 37.5 hours per week (Monday – Friday).
BENEFITS
- Between £30,000 and £33,000 (gross) per annum depending on knowledge & experience.
- 25 days holiday per year + English bank/public holidays.
- Pension matched at 4%.
- Employee Assistance Programme.
- Employee discounts & deals scheme on a range of products & services.
- A Corporate Social Responsibility Programme provides our employees with up to 2 days of paid time off per year to engage with Company volunteering initiatives.
- Vibrant Company to work for great culture.
- Relaxed office dress code.
PET1