Are you looking for a new opportunity? Do you have strong administration skills?
You need to have a keen attention to detail, with competent computer skills for Microsoft Office use as well as internal software systems. You need a methodical approach to your work and be able to communicate well between teams as well as with customers.
The role is to process and authorise warranty claims working closely with the internal teams on ensuring claim information meets with the manufacturer’s/supplier’s criteria.
KEY DUTIES AND RESPONSIBILITIES:
• Checking service job information for submittal to manufacturer
• Maximise all warranty claims to ensure best settlement recovery
• Invoicing and credits for warranty jobs
• Ensure daily, weekly & monthly claim targets are met
• Communication with partners via telephone, email, electronic warranty systems
• Liaison with internal departments (Service, Parts, Finance, Logistics)
• Arrange for parts to be shipped to the manufacturer, or to be scrapped
• Meet with partners & franchise customers as required
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