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Service Lead

Are you wanting to be part of a team who are improving the way emotional wellbeing services are delivered and accessed by Children and Young People across Nottinghamshire. This role offers the right person the opportunity to be a part of a management team, shaping, driving, and delivering this change.

You will be a motivated, passionate, experienced, organised and a proactive leader, with experience in mental health, managing services and delivery teams. You will take a strength-based approach to all community delivery, be a solution-based practitioner and be constantly looking to innovate.

Are you:

  • An experienced service manager with experience in a mental health environment
  • Experienced in evolving and developing services within a complex health system in a co-produced way
  • Experienced in working within mental health services and have in depth knowledge and understanding of CYP mental health pathways across Nottinghamshire
  • A highly experienced people manager, including paid staff, volunteers, and trainee counsellors,
  • A positive and proactive leader with the ability to motivate, engage and support delivery teams to achieve the highest standards and outcomes
  • A strategic thinker able to foresee and take action to deal with problems and opportunities
  • An adept communicator who adapts the message to fit the needs of the audience
  • Able to build strong relationships fostering trust and cooperation among colleagues, stakeholders, and community leaders
  • Results- orientated naturally seeking quantitative goals and actively aiming to outperform them

Your key responsibilities will be:

  • Supporting and directing staff (paid and voluntary) to ensure the process of transition by young people to or from other services is undertaken in an appropriate and timely way
  • To lead, promote and a deliver an innovative service.
  • Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders, and commissioners
  • Develop and maintain internal standard operating procedures, and to establish and update referral routes into and out of the service
  • To ensure that risk assessments, risk registers and cases are prioritised following safeguarding protocols
  • To ensure that all staff provide services which are appropriate and professional to ensure the health and wellbeing of young people accessing services
  • Ensure the maintenance, at all levels, of confidentiality in relation to agreed organisational policy
  • Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback
  • To ensure all monitoring and records are kept up to date, secure and used appropriately
  • To provide information, qualitative and quantitative data and reporting in a timely manner
  • To attend management meetings, team meetings, performance review boards, and external steering groups for children and young people services.
  • To provide training to internal staff, volunteers, placements, and external agencies as required.
  • Maintain a case load of clients, developing and leading an area of specialist interest (e.g., non-exhaustive, Self-harm, looked after children and care leavers, bereavement, gender identity).

If this is a role you can see yourself excelling at, please get in touch today.