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Service Delivery CoOrdinator

Working for a company that has been established for over 50 years, you would be joining a prestigious business that is innovative and well established in its specialised field.

The role of Service Delivery Co- Ordinator will be working very closely with the Customer Services team, performing a range of tasks to help create an efficient and reliable service to the business’ customers.

You will act as single point of contact, so having excellent communication skills is a must.  You will have an understanding of customer service; you will be a driven and highly motivated team member who leads by example and is passionate about the customer and the service.

You will be detail-conscious, with the ability to solve problems quickly whilst also having the ability to appropriately challenge and improve existing ways of working to achieve greater productivity and performance

Key Responsibilities & Accountabilities

  • Liaison between supplier and Customer Service Team
    • Attend daily shipping calls
    • Provide updates to Customer Service Team on any transport or loading issues
    • Liaise with customers and / or sites on any potential delays or issues
  • Complete checks for deliveries to sites
  • Update the ERP system with specific delivery information
  • Manage cancellation requests in line with departmental KPI’s
  • Complete weekly On Time in Full (OTIF) report for all GB, ROI, and international deliveries
  • Gather data and produce monthly OTIF reports for publication to Senior Management Team

Person Specification

Typical qualities of a successful candidate include:

  • Minimum 2 years’ experience in an Administration, Supply Chain or Transport role
  • Competent in all Microsoft Office products; Word, Excel, and PowerPoint
  • Excellent attention to detail
  • Strong client-facing, communication skills
  • Troubleshooting, complaint resolution management and multi-tasking skills
  • Good geographical knowledge