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Polish Speaking - Technical Agent

  • Location

    Newark-on-Trent

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £18k - 18.1k per year

  • Contact:

    Bethany Harrison

  • Contact email:

    bethany.harrison@ambitionspersonnel.com

  • Contact phone:

    01636 611320

  • Job ref:

    2591

  • Published:

    10 days ago

  • Expiry date:

    2019-11-13

  • Startdate:

    11/11/2019


Szukasz pracy?

IMMEDIATE START!!

  • Fluent in Polish & English 
  • Providing 1st line technical support for a range of key clients in both Polish and English
  • Logging all incidents on relevant software systems
  • Diagnosing technical faults and providing over the phone solutions
  • Escalating technical queries to 2nd line support
  • Providing excellent levels of customer service and support
  • Working to Service Level Agreements (SLA) against call handling time, resolution etc
  • Monitor group mailboxes, ensuring all inbound queries received a response within SLA
  • Collection of feedback from end users via outbound calls, when required
  • Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.
Call Bethany on 01636 611320 or email your CV to Bethany.Harrison@ambitionspersonnel.com