Szukasz pracy?
IMMEDIATE START!!
- Fluent in Polish & English
- Providing 1st line technical support for a range of key clients in both Polish and English
- Logging all incidents on relevant software systems
- Diagnosing technical faults and providing over the phone solutions
- Escalating technical queries to 2nd line support
- Providing excellent levels of customer service and support
- Working to Service Level Agreements (SLA) against call handling time, resolution etc
- Monitor group mailboxes, ensuring all inbound queries received a response within SLA
- Collection of feedback from end users via outbound calls, when required
- Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.
Call Bethany on 01636 611320 or email your CV to Bethany.Harrison@ambitionspersonnel.com