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Head of Customer Experience and Support Services - Electronics

  • Location

    Colchester

  • Sector:

    Commercial, Technical / Engineering / Health & Safety

  • Job type:

    Permanent

  • Salary:

    £65k - 75k per year

  • Contact:

    Charlie Eastwood

  • Contact email:

    charlie.eastwood@ambitionspersonnel.com

  • Contact phone:

    01206 560523

  • Job ref:

    CE-6

  • Published:

    14 days ago

  • Expiry date:

    2024-06-21

Do you know the difference between a Relay and a Switch? Yes… great, you have passed the first part of the criteria. Secondly… do you want to work for a leader in their industry and a company who have been established globally for over 50 years? Yes again… keep reading.

 

You will be heading up a new team of support and customer service professionals, dedicated to our client’s international market. You will ensure that the whole customer experience is a smooth one and that a supportive and strategic approach to account management is adopted.

 

As part of your role, you will be responsible for leading a team, where you will be a figurehead for them in terms of coaching, support and voicing their needs at a senior level. You should be a participative manager who has a strong technical background within electronics to be able to competently support and take on escalations where necessary.

You should be a customer-centric individual who can provide high-level account management, forecasting and analysis to present at board level as well as a sound understanding of the test and measurement industry.

 

Hit apply now to have a confidential conversation about the role today!

 

This role would suit candidates who have worked within Electronics / Semiconductors / PCB / Electronic Design / Electronic Engineering / Electronics Project Management / Electronics Manager / Hardware Design / Circuit Design / Electronic Instruments / Global Customer Service / Senior Account Manager / International Account Manager / National Account Manager