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French Speaking Technical Support

  • Location

    Newark-on-Trent

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £18k - 18.1k per year

  • Contact:

    Bethany Harrison

  • Contact email:

    bethany.harrison@ambitionspersonnel.com

  • Contact phone:

    01636 611320

  • Job ref:

    2590

  • Published:

    1 day ago

  • Expiry date:

    2019-11-22

  • Startdate:

    11/11/2019

Bonjour...  Vous cherchez un nouveau rôle?

 

Are you looking for a new role? Do you want to work for a fantastic company with great benefits, then look no further this is the role for you! 
  • Providing 1st line technical support for a range of key clients in English and French
  • Logging all incidents on relevant software systems
  • Diagnosing technical faults and providing over the phone solutions
  • Escalating technical queries to 2nd line support
  • Providing excellent levels of customer service and support
  • Working to Service Level Agreements (SLA) against call handling time, resolution etc
  • Monitor group mailboxes, ensuring all inbound queries received a response within SLA
  • Collection of feedback from end users via outbound calls, when required
Call now on 01636 611320 or send your CV to Bethany.Harrison@ambitionspersonnel.com