Customer Service Supervisor

  • Location


  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £22k - 25k per year

  • Contact:

    Laura Holmes

  • Contact email:


  • Contact phone:


  • Job ref:


  • Published:

    8 days ago

  • Expiry date:


  • Startdate:


Customer Service Supervisor

Monday to Friday 

£22,000 - £25,000 p/a dependent on experience


Are you looking for a new role and have experience managing a team of Customer Service Advisors?


We have a role available with our well established client in Newark to join their team as a Customer Service Supervisor, you will be responsible for a team of around 10-20 people. 


Your responsbilities will include but not be limited to the following; 

- Ensuring high levels of customer services are provided by every individual within your team 

- Provide direct customer support

- To review and resolve any escalations from the team in a time efficient way whilst providing the highest level of customer care

- Evaluate the performance of each individual in the team and the team as a whole, and provide development plans where necessary

- Be actively involved in the introduction of new procedures and always looking for ways to improve performance and working practices

- Plan and deliver training and support to any new starters. 


To be considered for this role you will be;

- An approachable, enthusiastic and driven individual with the natural ability to develop and lead a team

- Have previous experience within a Customer Service Supervisor role

- Ability to work in a fast paced, diverse environment

- Knowledge of Microsoft packages

- Have excellent attention to detail

- The highest level of customer service and a passion for providing an exceptional service to any individual you cross paths with. 


If this role sounds perfect for you, please contact Laura on 01476 574 514 or hit apply!