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Customer Service Representative

  • Location

    United Kingdom

  • Sector:

    Commercial, Customer Service

  • Job type:

    Permanent

  • Salary:

    £19.5k - 20k per year

  • Contact:

    Bethany Laurie

  • Contact email:

    bethany.laurie@ambitionspersonnel.com

  • Contact phone:

    01476 574514

  • Job ref:

    5566

  • Published:

    5 months ago

  • Expiry date:

    2022-01-12

  • Startdate:

    ASAP

Are you ready for your new role?

Do you deliver a first class customer service experience?

Are you confident receiving inbound calls and making outbound calls?


Then you are ready for your new role as a customer service representative

Your duties will include:
• Taking inbound calls from new and existing customers, regarding any faults with their white goods, and engaging with our third party to arrange an engineer’s visit


• Registering new customers and maintaining Peace of Mind database


• Understanding and deliver customer enquiries, requests, and expectations


• Communication would be via emails & telephone


• Arrange repairs with the customer, keeping them up to date


• Manage difficult and sensitive calls with empathy, tact, and diplomacy


• To answer all calls in a professional and polite manner


• Keep accurate records of discussions and correspondence with all customers

Call Bethany today on 014756 574615