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Customer Service Representative

  • Location

    Grantham

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Market related

  • Contact:

    Cheila Loucao

  • Contact email:

    cheila.loucao@ambitionspersonnel.com

  • Contact phone:

    01476 574514

  • Job ref:

    RB/CSR

  • Published:

    about 1 year ago

  • Expiry date:

    2020-09-14

  • Startdate:

    21/09/2020

Do you thrive in a diverse and challenging work environment?

Reporting to the Customer Services Team Leader, you will be responsible for delivering a first class customer experience for both external & internal customers in a robust and fast pace environment.

Duties include:

  • Understanding and deliver customer enquiries, requests and expectations         
  • Communication via emails, telephone and face to face                                              
  • Generating Quotes, Purchase & Sales Orders                                                                                          
  • Organise & manage bookings                                                                                              
  • Work collaboratively with all departments and sites                                                                     
  • Collect and capture accurate information to populate management information systems
  • Maintain & update Product Guarantee database


All candidates must have the following requirements:

  • Good communication skills
  • Computer literacy (including Excel, Word & Outlook)
  • Be methodical and meticulous
  • Well-organised and focussed
  • Good interpersonal skills, work well at meeting deadlines
  • Demonstrate a positive, enthusiastic and flexible approach
  • Ability to work under pressure, prioritise and multi-task
  • Must be able to work within a team and on own initiative

The hours are Monday to Friday   (09:30,10:00)   – 5.30pm

Benefits:

  • Competitive salary.
  • Auto enrolment pension scheme.
  • Excellent career progression plans
  • Free car parking

If you think you have the necessary skills, and personal qualities to join us please don’t hesitate in sending your CV for immediate consideration.