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Customer Service Executive

The Role

Working for a company that has been established for over 50 years, you would be joining a prestigious business that is innovative and well established in its specialised field.

You will be responsible for a portfolio of assigned clients and your aim is to create and nurture long-term relationships within your client base. You should be an excellent communicator who is able to grasp client needs.

You will be experienced in customer service, be a driven and highly motivated team member who leads by example. You will be on hand to ensure your clients’ orders go through without any issues and if there are any issues look to resolve and minimise any potential impact to the delivery.

Working in an ever-changing environment, managing conflicting priorities and multiple stakeholders is a key aspect of this role. Alongside this, you will also possess the ability to appropriately challenge and improve existing ways of working to achieve greater productivity and performance.

Core Responsibilities & Accountabilities

  • Develop relationships with key stakeholders among client portfolios
  • Administer client orders ensuring requirements are met in an accurate and timely manner
  • Create and implement Service Development Plans to address clients’ business needs
  • Advise clients on creating optimal supply solutions
  • Act as point of contact for complaints and escalate issues as appropriate
  • Ensure both the company and clients adhere to contract terms
  • Collaborate with internal teams to address clients’ needs
  • Keep ahead of industry developments and apply best practices to areas of improvement

Typical qualities of a successful Account Executive include:

  • Minimum 3 years’ experience working within a customer service environment
  • Ability to establish and maintain trusted and loyal relationships, both internally and externally at all levels
  • Competent in all Microsoft Office products; Word, Excel, and PowerPoint
  • Strong client-facing, communication skills
  • Troubleshooting, complaint resolution management and multi-tasking skills
  • Customer service orientation
  • Full UK Driving Licence

 If interested, apply today