Business Service Assistant

  • Location


  • Sector:

    Commercial, Secretarial and Administration, Customer Service

  • Job type:


  • Salary:

    £9.50 - 10.00 per hour

  • Contact:

    Stacey Harvey

  • Contact email:


  • Contact phone:

    01623 600835

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Startdate:


This role is to cover maternity. 

Are you happy to join a company on a temporary basis, covering maternity? Are you able to hit the ground running and fit into a team easily? Are you passionate about helping and supporting young people? This role is all encompassing and rewarding in more ways than one! 

As a business admin you will assist in the provision of a broad range of administrative activities to support the Resource Coordinator, Business Services Manager, Business Administration Manager.


  • To provide support to the Resource Coordinator, ensuring learner timetables are prepared each week, new staff and young people are entered onto the timetable system and effectively deployed.
  • Take a lead on inputting student data on to the datastore and live learner list
  • Working in collaboration with the Resource Coordinator and drawing on insight gathered by the Head of Behaviour & Attitudes, support the work involved in improving student attendance.
  • Support innovative deployment which takes account of persistent non attenders and assign dual learners to staff to take account of such situations
  • Collaborate with the Resource Coordinator to ensure end of year processes are followed and data is captured in advance regarding learners who are leaving.
  • Support the data analysis of undeployed sessions and impact of end of year leavers.
  • Working alongside the Resource Coordinator to support the evolution of the timetable system, via the project specification documents or development work undertaken by ICT support services.
  • To support the Business Administration Manager in providing a reception service by welcoming and greeting contractors and visitors and maintaining a welcoming, safe and clean reception area as and when required.
  • Take responsibility for the creation, uploading and filing of key documents for learner files.
  • To answer and direct telephone calls including taking and passing on messages and ensuring all voicemail messages are passed on to the relevant person
  • Undertake general administration duties such as filing and photocopying.
  • As the main and central resource, undertake relevant activities to ensure staff absences are substituted by available staff and learner absences reflect available staff for deployment.
  • Correlation of the daily ad hoc changes made on the live timetable with the cover board.
  • Working in conjunction with learning managers to coordinate staff availability and maintain great attendance of learners and effective use of all resources.
  • Performance indicators
  • Able to meet annual performance management criteria to a good or outstanding standard.
  • Adherence to the accountabilities and responsibilities in this job description, and adherence to organisational policies and procedures.
  • Able to demonstrate outcomes thinking through regular support and supervision.
  • Support operational staff to promote high levels of attendance to enable them to achieve positive outcomes for young people.

Apply today!