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1st Line Technical Support - French or Romanian speaking

  • Location

    Newark-on-Trent

  • Sector:

    Commercial

  • Job type:

    Permanent

  • Salary:

    £17k - 17.6k per year

  • Contact:

    Michelle Dalby

  • Contact email:

    michelle.dalby@ambitionspersonnel.com

  • Contact phone:

    01636 611320

  • Job ref:

    1374

  • Published:

    4 months ago

  • Expiry date:

    2019-03-20

1st Line Technical Support Executive - French and or Romanian speaking 

Newark

£17,600

This vacancy is being advertised on behalf of ambitions personnel who are acting as an employment agency. 

We are working with my Client to source a customer focused and driven candidate to work in a large technical support team. This is a great opportunity to work in a customer services role within a busy open plan office. Don’t be scared by the job description – it sounds a lot more complex than it really is! You’ll also get a full 8 weeks of training to ensure you know exactly what you are doing in your role.

  • 8.5 hour shifts – 30min unpaid lunch + 2x10min breaks
  • Rota is normally scheduled 4-6 weeks in advance – same shifts throughout the week.
  • Occasional weekend work involved – usually 1 in 3-4 weekends and never Saturday and Sunday together

Job Role:

To answer any inbound telephone call upon receipt at your allocated station to client SLA target

To log all telephone calls within in house IT systems(s)

Initial diagnosis of incidents

All work to be performed within ISO9011:2000 quality standards

Provide first time resolution of all level one incidents

Provide clear & accurate details to level two on all escalated incidents

Monitor CSC Remedy software tool, ensuring incidents assigned to TBW receive a response within 30 minutes of receipt.

95% availability within IT systems to answer inbound phone calls

Person Specification:

French and or Romanian speaking 

Problem solving

Working knowledge of MS Office products (Excel, Word & Outlook)

Driven to deliver high levels of customer service

Familiarity of Wireless, GPRS, GPS, Network & basic software programming

Committed to personal development

Working knowledge of Service Manager, SRT, SOTI & Web UI systems

Flexible approach to working hours

Understanding of ITiL principals

Working knowledge of Managed Service SLA's & KPI's

Good verbal communication skills

Experience working in a Technical solutions service desk

Good written communication skills

Computer literate

Benefits:

  • Once agent passes their probation they offer NVQ courses
  • Language sessions for those who want to learn/upskill language
  • Free fruits and drinks
  • Culture days/buffets every few weeks

To apply, please contact Michelle Dalby on 01636 611320 or email a CV to michelle.dalby@ambitionspersonnel.com 

Unfortunately due to the high volume of applications we receive, we are unable to provide individual feedback. If you have not heard from us within 7 days, please assume that your application has not been successful.